Understanding your benefits

PreferredOne members can view their claims and explanation of benefits (EOB) information, check deductible balances, find in-network doctors and learn about pharmacy services.


Registered members can view claims and Explanation of Benefits (EOB) information, check deductible balances and more when using My Account.

Call Us. We are here to help!

PreferredOne Customer Service Staff is available from 7:00 a.m. to 7:00 p.m. Monday through Friday. Twin Cities Area: 763.847.4477. Outside the Metro Area: 1.800.997.1750. For Hearing Impaired: 763.847.4013 (TTY). Or email us at

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Additional Products and Services

Preventive Health Care Services

Preventive care is free to you and your family. Here is a schedule of doctor recommended services.

Care and Coverage Tips

Help finding the right health care services.

Medical Policy, Prior Approval

When, how and why we cover certain conditions.