HELP

If you are having problems with our site, please read through the below information which may help fix any errors or issues you may be having.

Web Browsers

PreferredOne recommends the use of the latest version of one of the following web browsers for our site:

Aspirus recommends the use of the latest version of one of the following web browsers for our site:

• Google Chrome   Download Google Chrome
• Microsoft Internet Explorer   Download Internet Explorer
• Microsoft Edge   Download Edge
• Mozilla Firefox   Download Firefox
• Apple Safari   Download Apple Safari

Adobe Acrobat Reader

PreferredOne recommends the latest version of Adobe Acrobat Reader to view our PDF documents. Go to http://get.adobe.com/reader to get the latest version, or check for updates from the Acrobat Reader Help menu.

Aspirus recommends the latest version of Adobe Acrobat Reader to view our PDF documents. Go to http://get.adobe.com/reader to get the latest version, or check for updates from the Acrobat Reader Help menu.

Pop-Up Blockers/Screensavers/3rd Party Toolbars

PreferredOne uses pop-ups to display information on our site. Some 3rd party tools contain pop-up blocker technology that restricts the viewing of PreferredOne web pages. Use your settings options for your pop-up blocker software to allow all pop-ups from www.preferredone.com.

Aspirus uses pop-ups to display information on our site. Some 3rd party tools contain pop-up blocker technology that restricts the viewing of Aspirus web pages. Use your settings options for your pop-up blocker software to allow all pop-ups from aspirushealthplan.com.

Microsoft Internet Explorer Temporary Internet Files/Restore Default Settings

PreferredOne recommends that if you use Internet Explorer, you frequently delete your temporary internet files (every few weeks or so).

Aspirus recommends that if you use Internet Explorer, you frequently delete your temporary internet files (every few weeks or so).

How to delete your temporary internet files from Internet Explorer:

• Tools >> Internet Options (General tab) >> Browsing History >> Delete

If still having problems, restore your default Internet Explorer settings:

• Tools >> Internet Options (Advanced tab) >> Restore Advanced Settings

Cookies

We use cookies on our site to help maintain sessions. Without sessions we would not be able to keep in memory information used to allow access to certain areas of our site. Cookies allow us to customize and enhance your experience at our site, make site improvements and report site activity. To use our secure services for customers only, the cookies must be enabled.